FAQs

After adding the desired items to your cart, you can click on the cart in the upper right corner and then click on "Checkout". After checking your cart, you can then fill in your address and click on "Continue to shipping" and choose your delivery mode and click on "Continue to payment". Choose your payment method and "Confirm payment".

You can check and modify the contents of your cart at any time before the validation of the order and you have the possibility of paying in several times without fees.

Unfortunately it is not possible to change an order regarding items or address.

If you wish to cancel your order, please contact Customer Service as soon as possible, who will take care of your request if the order has not yet been shipped. To notify us, go to the Customer Service tab "Contact Us" at the bottom of our website or call us at +33 1 49 25 19 88.

A few minutes after your purchase on our site, you will receive an order confirmation by email recapitulating the details of the purchased products, the price paid, the delivery address, the billing address, and the selected delivery method. This email also contains your order number.

You will also be able to find the details of your order from your customer account.

If at the end of the payment process, you do not receive an order confirmation by email, we invite you to check your Spam or undesirable emails, it is possible that our email has slipped in.

It is also possible that your payment has been refused (incorrect bank details, payment limit reached, insufficient funds, authentication failure, etc.). In this case, we invite you to contact your bank to verify the status of the payment.

If you have not received a confirmation email, you can contact us at e-boutique@weill.fr or by phone at +33 1 49 25 19 88.

We prepare orders within 24 to 48 hours, working days. This time may be extended during our sales operations.

When your order is ready for shipment and the package is picked up by our carrier, you will receive an automatic email containing a link allowing you to follow the progress of your order in real time on the carrier's website.

It is possible that this email goes directly to your spam box, we invite you to check it if you still haven't received it 2 to 3 working days after placing your order. If the email is not in your spam, please contact our customer service at e-boutique@weill.fr or by phone at +33 1 49 25 19 88.

To complete your order on our website, you have the possibility to pay :

- By credit card: Visa, Mastercard, American Express, Maestro
- With a PayPal account
- By Alma in 3 or 4 times without fees with also the possibility of deferred payment at D+15 or D+30.

Your e-gift card is valid on our website for 1 year and can be used in one or several times. A gift card purchased online can not be used in store in the same way that a gift card purchased in store can not be used online. The e-gift card is used as a promo code in your shopping cart:

Once the item is added to your cart, copy/paste your code in the "Gift card or promo code" section then "VALIDATE".

It is non-exchangeable, non-refundable and can not be combined with our discount codes.

Payment is made via the Elysnet system, a secure system against credit card fraud run by HSBC Bank, which is the sole collector of the client's confidential data.

Moreover, WEILL does not have access to the client's bank details. The client will therefore be asked to enter his/her bank details for each order.

If you are encountering difficulties in making payment for your order, please do not hesitate to try again with another payment method.

For your information, your credit card may be declined for any of the following reasons:

- Your card has expired. Check the expiration date on your card.
- You may have reached the limit of the amount available on the card. Check with your bank to find out the amount you are allowed to spend on your card.
- One of the information you have entered is incorrect. Check that you have entered the information correctly in the appropriate fields.

If the problem persists, you can contact our customer service by email e-boutique@weill.fr or by phone +33 1 49 25 19 88. Remember that it is also possible to pay via PayPal.

If your payment with Alma did not work, there are several reasons for this.

- You may be using a credit card that is not accepted by Alma: you can find more information about the cards accepted by Alma on this page. You can then try again with another credit card. Please make sure that you have correctly filled in your credit card numbers (including expiration date and 3-digit security code) on the Alma payment page.

- If you still get an error message, please make sure that you have the sufficient funds for the transaction, and that your card's payment limit has not been reached.

- It is also necessary to validate the 3D Secure authentication step (often in the form of an SMS sent to your phone or a notification on your banking application) to finalize the payment.

Your bank account will be charged upon validation of your order. Given the delay from the banks, the validation of payment can sometimes take several days.

Except for exceptional reasons (inventory, vacations...) or other postal delays, WEILL will try to deliver your order within 3 to 5 working days for standard deliveries (in France), but we cannot be held responsible for any delay, as this delivery time is only indicative.

Delivery times for shipments outside France vary according to destination.

Please note that a delay of one day from the confirmation of your order is necessary for the shipping of your package. Orders are not shipped on Saturdays, Sundays or national holidays.

Special periods (clearance sales, private sales or sales) may extend the preparation time.

The delivery costs for a shipment outside of France vary according to the destination and the weight of the package. Customs duties and import taxes may apply to your order depending on the country of destination, these costs are charged to the customer.

When your order is shipped, you will receive a confirmation email with the tracking number. The tracking link for your package may take up to 24 hours to be activated, this is the time it takes for our carrier to collect your order. After 24 hours, please contact our customer service at e-boutique@weill.fr

Unfortunately it is not possible to modify an order, once the order is validated. We invite you to contact the customer service at e-boutique@weill.fr

If you are not at home, the delivery agent will leave a notice of passage with the relative information on your parcel.

Either the delivery agent will come back the next working day, or he will drop off your package at the post office or the nearest collection point. You will be informed by email. Please note that if you do not collect your package from the collection point defined by the delivery agent within 15 days, it will be returned to us.

If you have not received the item you ordered, if an item is missing from your order or if your item has a defect, we invite you to contact us on our email address e-boutique@weill.fr and attach pictures so we can find the best solution to your problem.

Packages that are returned to seller are usually due to an error in the delivery address, a repeated absence during several delivery attempts, or a package that is waiting at a post office and that exceeds the 15 day set aside period.

We invite you to contact our customer service at e-boutique@weill.fr.

- Returning an item from abroad:

You can return your products by post within 14 days for a refund. Return shipping is at the customer's expense.

Please find below the return procedure:

1. Please ensure that you respect the 14-day time limit following receipt of your order.
2. Circle the item to be returned on the delivery note and place it in the return parcel.
3. Click on this link: https://www.weill.com/a/return
4. Fill in our returns form with your email address and order number, in the following format: 0000XXXX.
5. Return the items to the following address:

SC-2 FRANCE
Prologis Park Moissy II Les Chevrons
Bâtiment DC2
Avenue Paul Delouvrier
77550 Moissy-Cramayel
FRANCE

6. Return your item in perfect condition, unworn and labelled.

If you do not follow this procedure, your return may be refused.

Your order will be reimbursed within a maximum of 14 days of receipt in our warehouse. Only unworn and undirty items will be refunded. The item must be returned in its original packaging with its label.

Shipping and customs charges are the responsibility of the customer

If you want to exchange an article of your order, we invite you to order the desired article directly on our site and to return the article you don't want for a refund. If your size is not available, please contact our customer service at e-boutique@weill.fr or by phone at 01 49 25 19 88 to check availability.

Returns or exchanges are not accepted in WEILL stores.

For orders outside metropolitan France, the costs and risks associated with the return are the exclusive responsibility of the customer. It is recommended to prevent risks by making a return with tracking.

Any validated return triggers the refund within 5 to 14 days maximum from the receipt of the return package, on the payment method used during the order. You will receive an automatic e-mail to notify you when the refund has been made.
If you have not received a refund, please contact our customer service at e-boutique@weill.fr or by phone at 01 49 25 19 88.

In the case of a refund of items paid for through Alma, the amounts of the instalments already paid are refunded to the credit card used for the purchase, and the instalments still unpaid are cancelled. You will receive the corresponding funds in your bank account within a few days. Depending on the bank, it may take up to ten days for the refund to appear in your account.

On each product page you will find a guide to help you choose your size, by clicking on "Size Guide".

What to do if I am between two sizes?
We invite you to go to the "Fit & Size" section. We will always indicate if the product fits normally or if we advise you to choose a different size in case of doubt.

All our models are imagined and designed with care in our Parisian offices. The vast majority of our models are made in Italy, Poland and Portugal, long-time partners evolving with us and guaranteeing a unique know-how. A small part of our production is made in China, for reasons of technical know-how and machinery, which, after years of experience and investment, has become one of the most experienced countries in this field.

As for our fabrics, they are made in France, Italy and Spain.

We take great care in choosing our suppliers and manufacturers and pay particular attention to the quality of manufacture and working conditions. La Maison Weill builds long-lasting and trustworthy partnerships with all its suppliers and manufacturers.

If an item is out of stock, you have the possibility to subscribe to an alert that will inform you of the availability of an item. You will then be alerted by e-mail as soon as the product is back in stock.

Originally, tweed was made of carded wool woven in twill in the heart of the Scottish countryside where the peasants suffered from a changing and harsh climate. Later, during the 19th century, it was revisited by the English aristocracy, who used it for hunting and fishing.

At Weill, we wanted to keep this spirit and offer a fabric with combined fibers of different colors, making it unique, synonymous with elegance and refinement.

The tweed jacket is the timeless piece representing the luxury of the house. The majority of the fabrics used are artisanally woven by our partners in France and Italy, a guarantee of know-how.

It is not necessary to create an account on our site to make purchases. However, registration is easy and free, giving you access to your purchase and refund history and making your online experience easier.

You can click on the "my account" icon to the left of the shopping cart and then on "register here".

To retrieve your password, click on the "my account" icon on the left of the shopping cart and then on "forgotten password". Enter your email address to receive a link to reset your password

You can subscribe by going to the bottom left of our home page and entering your email address then clicking on "subscribe". We invite our customers to subscribe to our newsletter, in order to be notified of special offers, discounts, private sales and exclusivities that we are proposing.

In order to delete your account we invite you to send an email to our customer service e-boutique@weill.fr specifying the email associated with your account.